The Vintners’ Alliance Buyer’s Guide FAQ
All Vintners’ Alliance orders are powered by the AmericanWinery Collective, providing you the safest, most secure buying experience online. Please review the Frequently Asked Questions below or email support@www.vintnersalliance.com if you can't find the answer to your question here.
- How can I reach customer service?
- Can I order from multiple wineries at one time?
- Is this a secure site?
- What forms of payment do you accept?
- Do you charge sales tax?
- Who ships my order?
- Where will my order ship from?
- Can you ship to my location?
- Can you ship to a P.O. box?
- Must I be present to sign for the delivery of my wines?
- What are my shipping options?
- How much does shipping cost?
- How do I track my order?
- When will I receive my order?
- What if the wine I purchase is out of stock?
- Can I return my order?
- Can I cancel my order?
- Who do I contact if there is a problem with my order?
- What type of packaging will my wine arrive in?
- What are weather holds and why is my order on hold?
- Why are some items from my order on weather hold while others are being fulfilled right away?
- How long will my order be on hold?
- When do I find out that my order has been placed on a weather hold?
- Can I cancel an order once it is placed on a Weather Hold?
- What does the Expedited Shipping Fee cover?
- Can I override a weather hold?
- Are you a Winery? Click Here
Q: How can I reach customer service? Top
A: Please email us at .
Q: Can I order from multiple wineries at one time? Top
A:Absolutely. When you shop at The Vintners’ Alliance, you can purchase from multiple producers in one easy, secure transaction. If you order from multiple wineries, you will receive your wine in separate shipments, direct from each winery that you order from.
Q: Is this a secure site? Top
A: Of course. Shopping at The Vintners’ Alliance is the absolute safest, most secure way to purchase wine online. We will never share your personal information with outside parties, our site uses Digicert SSL 256 bit encryption technology and we do not store credit card information on our web server. The Vintners’ Alliance is powered by the AmericanWinery Collective, an affiliate member, recognized by the following groups:
- Digicert (http://www.digicert.com/)
- McAfee Secure (http://mcafeesecure.com/)
Age Verification
Q: What forms of payment do you accept? Top
A: Major debit and credit cards including Visa, American Express, Discover, and MasterCard are accepted.
Q: Do you charge sales tax? Top
A: All orders are fulfilled directly from the wineries. State sales taxes will vary depending on your billing location and the wineries from which you order wines.
Q: Who ships my order? Top
A: All Vintners’ Alliance orders are powered by the AmericanWinery Collective and shipped direct from each winery. Our service facilitates the purchase of wine between you and the wineries listed on our site, and orders are shipped from each winery directly to the buyer.
Q: Where will my order ship from? Top
A: All orders are shipped from the winery’s location or their storage and fulfillment facilities. These locations vary depending on the winery you select. If you place an order that includes wine from several different wineries, your wine will arrive in separate shipments from each winery you purchase from. Shipping charges are also calculated on a per winery basis. (see “How much does shipping cost?”)
Q: Can you ship to my location? Top
A: Due to various state laws, some wineries are restricted from shipping wine directly to some states. To narrow your browsing experience to show only wines that are available to ship to your state, use our Ship-to State Selector! Please note these laws are changing frequently; so checking back with us for state shipping status is recommended. Our winery partners cannot ship outside of the U.S., to U.S. territories such as Puerto Rico, or to Military and A.P.O. addresses. Check out FreeTheGrapes.org to learn more about unfair state shipping regulations and what you can do if your state doesn't accept direct shipping from America's wine producers.
Q: Can you ship to a P.O. box? Top
A: Our winery partners do not ship to P.O. boxes. An adult, 21 years or older, must be present to sign for each shipment; UPS and FedEx do require proper identification. To avoid unnecessary delays and complications during transit and delivery, we suggest that you use your business address, or make arrangements for an adult to be present at the delivery location.
Q: Must I be present to sign for the delivery of my wines? Top
A: To prevent minors from buying or accepting alcohol purchases, an adult, 21 years or older, must be present to sign for each shipment; UPS and FedEx do require proper identification. This person may be an adult besides yourself, but they must be 21 or older with an acceptable form of ID present at time of delivery. UPS and FedEx will not deliver to adults who are visibly intoxicated at the time of delivery in accordance with Federal law. To avoid unnecessary delays and complications during transit and delivery, we suggest that you use your business address, or make arrangements for a legal adult to be present at the delivery location. If after several delivery attempts the shipper returns the package to the winery, you will be responsible for the initial shipping fees. Should this occur, we will contact you and you can either cancel the order and receive a refund for your order less the initial shipping fees, or pay for a second shipment. If you have placed an order and are unable to have an adult present at the time of delivery, please email us at info@www.vintnersalliance.com. In some cases we may be able to change the shipping address if the order is not in the final stages of fulfillment.
Q: What are my shipping options?Top
A: You can select either Standard or Expedited Shipping on all orders placed on the site. Standard Shipping covers ground service by either UPS or FedEx as chosen by the Winery at the time of shipment. Expedited Shipping in most cases covers 2-day Air or Overnight Delivery as chosen by the winery at the time of shipment.
Q: How much does shipping cost? Top
A: Every offer featured on The Vintners’ Alliance website is a special three-pack, hand-selected by each winery. When you purchase offers from more than one winery, each three-pack will be shipped for just 1¢! The 1¢ shipping only covers ground shipping - if you wish to have an order shipped via expedited shipping, the cost is $45 per 3-pack.
These wineries extend these special offers to you as incentive to try their product as well as some of their favorites from other members of The Vintners’ Alliance. We're confident that you'll discover some amazing wines along the way.
Q: How do I track my order? Top
A: You will receive email notifications regarding the status of your Vintners’ Alliance order, including tracking information when each portion of your order ships. Additionally, you have the option to create a Vintners’ Alliance account at the time of checkout, and if you choose to do so, you can log in at AmericanWinery.com to check your order status. Your orders will be shown on the left hand side of the page; you can click on each one to view its status.
Q: When will I receive my order? Top
A: Unless there is a shipping advisory, our partner wineries agree to ship your order within two days of the date of purchase. If lack of inventory or other administrative reasons prevent a winery from shipping your order within the fourth business day it will be considered cancelled and you will receive a full refund. As soon as an order is shipped, we pass the tracking information on to you. For orders shipped via Standard Shipping, our winery partners ship via UPS or FedEx ground, depending on their preference. Expedited Shipping in most cases covers 2-day Air or Overnight Delivery as chosen by the winery at the time of shipment. Click below to see information on ground shipping by either UPS or FedEx.
- FedEx
- UPS
Q: What if the wine I purchase is out of stock? Top
A: We work closely with our winery partners to assure information is accurate and up-to-date. If a winery is unable to complete a shipment or wine becomes out of stock during the order-processing period, The Vintners’ Alliance customer service representatives will contact you right away. You may order substitute wines at a discounted price or cancel the order and receive a full refund. Because we do not control the inventory of any wine listed on our site we cannot guarantee its availability.
Q: Can I return my order? Top
A: A winery cannot accept returns for customer remorse. Many of our wines are rated or reviewed and have detailed wine maker notes to provide you with as much information as possible to make an informed buying decision. We think half the fun of buying wines is to discover new ones! Of course, should there be a problem with any order including shipping and fulfillment errors, or defective bottles (corked wine) we will work with our winery partners to resolve the problem as quickly as possible. Please email our customer service team at .
Q: Can I cancel my order? Top
A: Our partner wineries will fulfill each order as quickly as possible, usually within two business days. However, if for any reason you need to attempt to cancel your order please email with your inquiry as soon as possible. If you refuse a shipment you will be charged initial shipping fees, a restocking fee, and the refund process may take up to three weeks.
Q: Whom do I contact if there is a problem with my order? Top
A: If you experience any problem with your order, we will contact the winery for you and represent your issues to them personally. Please email us at and include your order number. We will do our best to have an answer or proposed solution to the problem within 1 business day.
Q: What type of packaging will my wine arrive in? Top
A: Because individual wineries sell, package and ship your wine, your wine will arrive in boxes and packaging that the winery uses for all other shipments. We ask that our winery partners use industry standard packaging to protect wine in shipment. If you believe your wine was shipped in unsatisfactory materials, please let us know by emailing us at .
Q: What are weather holds and why is my order on hold? Top
A: Our partner wineries are dedicated to providing you with an exceptional experience, and make concerted efforts to ensure the integrity of your wine from the winery’s estate or shipping facility to your door. Because extreme temperatures may compromise the integrity of wine, our partner wineries may elect to place a “weather hold” on any ground shipments during the summer and winter months. If your order has been placed on weather hold, the winery will hold the shipment until conditions improve and it is safe to ship your wine. We do apologize for these necessary but unfortunate delays.
Q: Why are some items from my order on weather hold while others are being fulfilled right away? Top
A: We do not stock any wine at our location, nor do we hold wines that are purchased through our site. Our partner wineries reside in various locations throughout the United States, so it is possible for part of your order to be placed on hold while other parts of your order are fulfilled. Even if temperatures where you reside are cool, our winery clients must also consider the route ground shipments may travel and the temperatures along the way.
Q: How long will my order be on hold? Top
A: If a winery chooses to place a weather hold on your order, it could take upwards of 90 days for your wine to ship. To get your wine in the safest and most timely fashion, we recommend upgrading to Expedited Shipping.
Q: When do I find out that my order has been placed on a weather hold? Top
A: If any portion of your order is placed on Weather Hold, you will be notified via email right away.
Q: Can I cancel an order once it is placed on a Weather Hold? Top
A: By placing an order on Weather Hold, the winery is committing that product to you and your credit card will be charged for the wines being placed on Weather Hold. Due to the high demand for many wine products, it is not possible to cancel any order that has been placed on Weather Hold. If you must receive your wine by a certain time, we highly recommend upgrading to Expedited Shipping and noting the required time in the "Special Instructions" during check out
Q: What does the Expedited Shipping Fee cover? Top
A: In most cases, the Expedited Shipping Fee covers 2-day air or Overnight Delivery of your shipment, depending on the winery’s preference with respect to weather and travel distance. Depending on the date and time your order is placed, Expedited Shipments may take up to 7 business days to ship.
Q: Can I override a weather hold? Top
A: In rare circumstances, you may elect to override a weather hold. If you choose to override a Weather Hold, AmericanWinery.com, its partner wineries and associated couriers are not responsible for any damage to your wine due to extreme temperatures, and will not replace damaged items at our expense.
